Thu, Aug 26|
2021 Q3 General Body Meeting: The Customer Service Experience (CX): Past, Present, & Future
Time & Location
Aug 26, 2021, 6:00 PM – 7:00 PM
About the Event
Member Networking starts at 5:30pm
- Guest Speaker, Utibe Bassey, VP, Customer Experience, Dominion Energy
- Discussion Facilitator, Venessa Woodson, AABE Programs Committee Member, Supv,Infrastructure Operations, Dominion Energy
Topics of discussion include:
- What is CX/what it means/why its important (and why its important in our industry)/how it has evolved
- The role of technology and Innovation
- Barriers to great Customer Experience
- The role we each play
When it's time, join your Webex meeting here.
Meeting number (access code): 1798 89 5877
Meeting password: BBmcQKFJ387
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