2021 Q3 General Body Meeting: The Customer Service Experience (CX): Past, Present, & Future

Member Networking starts at 5:30pm

• Guest Speaker, Utibe Bassey, VP,  Customer Experience, Dominion Energy

  • Discussion Facilitator, Venessa Woodson, AABE Programs Committee Member, Supv,Infrastructure Operations,       Dominion Energy

Topics of discussion include:

• What is CX/what it means/why its        important (and why its important in our industry)/how it has evolved

• The role of technology and Innovation