2021 Q3 General Body Meeting: The Customer Service Experience (CX): Past, Present, & Future

Member Networking starts at 5:30pm

• Guest Speaker, Utibe Bassey, VP,  Customer Experience, Dominion Energy
  • Discussion Facilitator, Venessa Woodson, AABE Programs Committee Member, Supv,Infrastructure Operations,       Dominion Energy

Topics of discussion include:

• What is CX/what it means/why its        important (and why its important in our industry)/how it has evolved
• The role of technology and Innovation
• Barriers to great Customer Experience
• The role we each play

When it's   time, join your Webex meeting here.

Meeting     number (access code): 1798 89 5877

Meeting     password: BBmcQKFJ387

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Tap to join from a mobile device (attendees   only) +1-415-655-0002,,1798895877## United   States Toll     Join by phone   +1-415-655-0002 United States Toll   Global call-in numbers Join from a video system or application  Dial 1798895877@dominionenergy.webex.com   You can also dial 173.243.2.68 and enter your meeting number.

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